Contact us
Close contact box
Connect ID #
318 806 907 1
Connect ID #
318 806 907 1
Don't wait on hold. We'll call you back when it's your turn to talk with the next available .
Please enter your name  
Please enter your phone number  
Please enter a message  

Calls may be recorded for training and quality control purposes.

We are located in Virginia USA.

Thank you. We will be calling you .
We're sorry. We have encountered a problem.

Customer reviews, ratings, and comments

We've relied on customer insight and feedback from the start — it helped shape our business back in the 1970s. Today, we are still guided by the comments you post at ratings sites or send directly to us.

Support by Crutchfield

Crutchfield ratings and reviews at BizRate Insights

We're proud to be the only company to win the Bizrate Insights Platinum Circle of Excellence award 23 times in a row.

See what our customers are saying on Trustpilot

Kudos for our people

Our Virginia-based Advisors connect with our customers 7 days a week.

Callie is the G.O.A.T. The best chat support I've received in at least a decade. Callie not only answered my questions, but she also took the time to make sure the whole setup would fit our needs, space, devices, and longer-term goals. Throughout the entire interaction she was warm, helpful, and funny.

– Ian M.

Meet Callie

While dealing with an absolute MESS of an audio issue in my Jeep Wrangler, Bryan was extremely patient. He helped guide to the proper products and explained how and why to connect them. Quality gear is important, but the knowledge and the way Advisors like Bryan take care of people has made me a customer for life.

– Jonathan B.

Meet Bryan

Dante was so helpful with my older Toyota Sequoia’s sound system makeover. He explained the differences between gear very plainly and did not push me into unnecessary high-end upgrades. He was also very kind and funny, and answered all my questions. Can’t wait to terrorize my poor mum with my music!

– Heather J.

Meet Dante

Awards and more

We’re honored by the recognition we’ve received for our work. It means we must be on the right track!

Bizrate Circle of Excellence

Bizrate Insights Circle of Excellence Platinum Award for performance and customer service 23 years in a row.

Best Places to Work in Virginia

Named one of the “Best Places to Work in Virginia” by Virginia Business magazine (2015, 2018, 2019, 2023, 2024).

BBB A+ rating

Rated “A+” by the Better Business Bureau®.